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Shipping & Returns

SHIPPING

Where we ship

  • Food items (teas, chai, treats, jams and baked goods) ship only to addresses in Indiana. Indiana's home-based vendor law requires homemade food to be delivered within the state.

  • Non-food items (candles, crochet and other handmade goods) ship anywhere in the United States and Canada.

  • If your order includes food and a shipping address outside Indiana, we'll contact you before anything ships.

Costs and timing

  • Shipping is charged at the carrier's rate (USPS, UPS or similar).

  • Orders over $60 ship free.

  • Orders placed after 8 PM Central ship the next business day. We don't ship on holidays.

  • Most US orders arrive in 2 to 7 business days. Canadian orders can take 4 to 10 business days.

  • Customers outside the US are responsible for any taxes, duties or import fees charged on delivery.

  • If your package hasn't arrived by the expected date, contact us and we'll help track it down.

 

RETURNS & REFUNDS

Food items For your safety, we can't accept returns of food once it has left our kitchen.

Damaged, wrong or missing items If something arrives damaged, opened or tampered with, or isn't what you ordered, contact us within 14 days of delivery. Please send a photo of the item and its packaging, and keep both until we've sorted it out. We'll send a replacement, a refund or store credit, whichever you prefer.

Change of mind As a small business with limited space, we can't take back undamaged items you've decided you don't like. They make a lovely gift for someone else!

 

FREQUENTLY ASKED QUESTIONS

Are your products labeled? Yes. Every food item lists its ingredients and common allergens, so please read labels carefully if you have allergies. As Indiana law requires, our food labels state: "This product is home produced and processed and the production area has not been inspected by the State Department of Health."

Can I place a custom order? Yes! Contact us with what you have in mind. For holiday orders, please order one to two weeks ahead.

How do I reach you? Text 219-308-2702 (preferred) or email sarmoontea@gmail.com. We reply Monday to Thursday 11 AM to 8 PM and Friday to Sunday 12 PM to 5 PM.

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